The Directors of the Association of Independent Funeral Professionals Ltd understand that although our members do their best to provide a high level of service, you may at times feel that there are issues that have not been resolved to your satisfaction.
To ensure client families have the opportunity to make their complaint known, the Association of Independent Funeral Professionals Ltd has a Complaint Handling Procedure which client families can access at no cost.
This procedure means:
You may lodge a complaint with the Association of Independent Funeral Professionals Ltd regarding a product or service in the following ways:
In writing addressed to:
Association of Independent Funeral Professionals Ltd
PO Box 3252,
Murrumbeena, VIC 3163
In writing by filling in our Complaints Handling Form below.
All complaints must be in writing with full details of the complainant being disclosed for the management committee to investigate and process. we will not initiate an investigation unless all details are filled in on the form or provided in writing.
If the complaint is unable to be resolved immediately it will be forwarded to the Association's Board of Management for review.
The Association of Independent Funeral Professionals Ltd aims to have your complaint resolved within 21 days. If however, in spite of our best efforts, your complaint is not resolved to your complete satisfaction, you may pursue the dispute with an independent external dispute resolution service.
You acknowledge and agree that prior to making a complaint or during the complaint handling process:
Please use this Complaint Handling Form to lodge your complaint.